FAQ

Ordering

Can I cancel my order?

We get it — plans change. Because we start processing orders quickly, we may not be able to cancel or modify an order once it’s placed. If you need help, contact us as soon as possible and we’ll do our best to assist.

What if I want to speak to someone?

We’d love to help. Reach out with any questions about products, system matching, or scheduling a demo. We typically respond within 1–2 business days.

Some products say “Request a Demo.” What does that mean?

Certain products are best experienced in person and/or require consultation to ensure a perfect match. For these items, you’ll see a “Request a Demo” button instead of Add to Cart. Book a private appointment at our Experience Center or call us to discuss options.

Shipping

What countries do you ship to?

We currently ship within the United States. If you’re outside the U.S. and interested in a product, contact us and we’ll review options.

How long will it take to receive my order?

Delivery timelines vary by product availability, brand lead times, and destination. Estimated shipping options and costs are shown at checkout when available. For special-order items, we’ll confirm timing after purchase.

Will I receive tracking information?

Yes — when available, we’ll email tracking details as soon as your order ships.

Returns & Refunds

How do I return a product?

To request a return, contact us with your order number and the item(s) you’d like to return. Items must be returned in new, unused condition with original packaging and all accessories. Return eligibility can vary by product and brand.

How long will it take to receive my refund?

Refunds are typically processed after we receive and inspect the returned item(s). Timing can vary by payment method and financial institution.

Need help choosing?

If you’re building a system or unsure what fits your room, we can help you get it right the first time. Contact us or schedule a private demo at our Experience Center.